Neiman Marcus Employee HR Hotline

What is a Sales Associate to do when problems arise? The first step is apparently to bring the situation to the attention of Human Resources at the current location which is handled by HR telling the Associate to discuss it with their Department Manger who does nothing about it. So the cycle continues . . . Human Resources does not want any situation to escalate and perhaps reach someone beyond their store and the Department Managers don't like Associates going over their head to address unresolved problems. This is odd because if in either case they were concerned about someone above their level hearing about any problems they would simply make every effort to correct what's going on. Sadly this is not the case. What can the Sales Associate do next . . . call the toll free 'HR Hotline' to discuss their problems. In the specific case I have been told about contact with the 'HR Hotline' was made and the HR person scheduled a call back the following day to discuss the situation. The outcome was . . . no call back and none expected now after three weeks have passed. The result is that Associates feel as though they have nowhere to turn when real problems exist due to the complete lack of action at every level. I know the purpose of Human Resources is basically to make everyone 'feel' as though something has been done or will be taken care of. In all of these cases no attempt was made to address the issues brought by the Sales Associate, period.